OverviewThe Manager, Operational Excellence plays a critical role in the operational excellence strategy and execution of initiatives for goPuff. In this role, you will define, drive and implement continuous improvement initiatives to optimize the efficiency and effectiveness of our sites regionally and network-wide. In addition, you will create frameworks and mechanisms to guide teams and share best practices with your field partners and other critical cross functional teams.As a partner, change agent, and lean practitioner, you will provide coaching support for functional leaders on subjects related to Operational Excellence and Lean leadership across the organization. Using data and analytics, you will be responsible to build strong relationships with your stakeholders and execute sustainable programs that simplify processes, improve quality, remove waste and reduce cost. Your analysis and deep insights into the business will help identify and prioritize opportunities for improvement across the organization.This is a remote position that requires heavy travel, with opportunity to be based anywhere in the contiguous United States. ResponsibilitiesIn this role, you will do the following to support and drive process improvement initiatives:Identify and drive multiple continuous improvement initiatives with cross-functional alignment and stakeholder buy-inCreate and maintain clear, user-friendly process documentation: templates, tools, process maps, graphical representations, etc.Manage and facilitate forums to share best practices and disseminate process changesLead training sessions on lean methodologies and associated focused topicsPartner with learning and development experts to craft online and live training and process materials to help deliver information at scaleMentor Technical and non-technical stakeholders through the lean goPuff processDevelop and implement sustainable efficiency programs throughout the organizationDefine and track key performance metrics for product development to measure process efficiencies and highlight bottlenecksLeverage analytics, data and appropriate lean tools to improve overall business performanceCommunicate roadmap, progress, and issues to senior leadership timely QualificationsBachelor’s degree in a related field or related experience5+ years of combined experience in operations, program/product management, and/or operational excellence/continuous improvement/process development roles with an emphasis on lean principlesExtensive knowledge of change management and lean optimization principles, Lean and/or Six Sigma certification or equivalent work experience preferredDemonstrated track record of driving and implementing process improvements cross functionallyExperience in e-commerce, grocery and food experience is preferred, but related industries will be consideredFamiliarity with Software Development Life Cycle and Agile methodology preferredExperience delivering multiple concurrent projects with aggressive schedulesExperience leading training, process mapping, and documentationExperience developing web-based team collaboration pages in Confluence, Share Point, etc.Excellent verbal and written communication skills across all levelsSelf-starter that can identify issues and craft solutions with minimal directionUnderstanding of organizational transformation at scaleKey Skills, Abilities, and CompetenciesTeam leadership skills, including managing existing teams and growing new teams.In-depth knowledge of business processesBroad financial knowledge for budgeting, profit plan obtainment etcRigorous metrics and analytics skills to evaluate programs, performance, and drive reduction in variability/defects in critical business processesExperience with business case development, business analysis, design, and implementation support on critical projects including software lifecycle development and automationExcellent team dynamics skills focused on strong team leadership and participationStrong communication skills with all levels of the organization, emphasis on oral presentation skills, exceptional classroom training techniques, facilitation, coaching and feedback.Ability to challenge current state and motivated to improve the business; strong ability to influence without authority at all levels of the organizationAbility to think and drive strategic initiatives across a large span of operationsCourage to make difficult decisions and/or recommendationsComfort with ambiguityAbility to think outside of given frameworks and develop new ways to approach problemsCourage/experience to provide coaching/feedback to all levels of the organization including superiorsExcellent listening skills and emotional intelligenceFlexibility and ability to assimilate new knowledge and standards quicklyDrive for results, sense of urgencySupport continuous improvement efforts to meet and exceed customer requirements in a fast-paced environment.Up to ~50% travel About UsThe only predictable thing about life is that it’s wildly unpredictable.That’s where we come in. When life does what it does best, customers turn to goPuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)Like what you’re hearing? Welcome to goPuff.The goPuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.
Manager, Operational ExcellencePhoenix, Arizona
Published on Tuesday 9th of March 2021