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Sands Regency - Manager on Duty

Jacobs Entertainment  Inc

Jacobs Entertainment Inc

Lockwood, Nevada, US.



Management Occupations

Published on 2021-10-22 18:34

General Summary of Job Duties

Manages, supervises, and coordinates the work activities of Slot department, and all operational departments.

Essential Job Responsibilities and Duties

? Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

? Observes slot department employees during the performance of their duties to ensure a high level of competency, and performance.

? Inform General Manager and department management of all property activities and personnel issues on a daily basis through various modes of communication. (shift logs, e-mail, voicemail)

? Performance management of slot floor employees including performance reviews, counseling’s, and merit increases.

? Perform all functions of Key Watcher administrators. Enrolling and removal of employees, database upkeep, cleaning and repairs to rings and smart keys.

? Assist in essential floor activities such as fills, jackpots and coin jams to ensure premium levels of customer service.

? Sign all Title 31 related documents. Sign overrides, damaged TITO tickets to be paid at the main cage and all related documents such as TITO problem log etc.

? Actively monitor all casino operations for proper customer service and employee activity. Communication and interaction with employees and guests in all areas of property operation.

? Monitor property interior and exterior for cleanliness, and safety concerns that affect our guests and employees.

? Assist in retaining, rewarding, training, and advancing personnel.

? Monitor, instruct, and enforce all slot department and casino employees regarding the observance of the ICMP, and Gaming Regulations.

? Develops and recommends changes to Policies and Procedures when necessary and follows through with the application of them.

? Coordinate, organize, and execute Slot department training procedures to develop staff.

? Partners with Slot Director to review, recommend, and advises Senior Management regarding the acquisition of slot related products and equipment and services.

? Provide and promote premium levels of customer service by providing direction and answers concerning any of the slot team issues.

? Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

? Adhere to all appearance and uniform standards.

? Maintain an open line of communication with Management.

? Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

? Ability to accept performance feedback in a professional manner.

? Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

? Other duties as assigned.

Skills, Education and Other Requirements

? Must be literate and fluent in English.

? Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.

? Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community

? Ability to define problems, collects data, establish facts, and draw valid conclusions.

? Registration with the Nevada Gaming Control Board Required.

? Performs additional assignments and duties not covered to ensure the continuation of casino operations.

Required Work Cards

? Identification that establishes identity.

? Identification that establishes the right to work in the United States..

Machinery, Work Equipment, Programs, Software, Hardware Used

? Two-way Radio, phone, cell phone, fax and copier.

? Vacuum, small tools

? Computers, 2010 Microsoft Outlook, Word, Excel

? Bally SDS Accounting, CMP and Room master

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