Are you passionate about caring for others and making a difference? Be an everyday hero!
Phoebe Ministries , a not-for-profit, multi-facility organization specializing in health care, housing, and rehabilitative services for older adults. As a Phoebe team member, you’re free to work in an innovative environment with a number of bright minds that let your core strengths shine.
Who is right for the job?
Phoebe, a premier provider of high quality nursing and rehabilitative health care services to older adults, is seeking a compassionate, caring, and experienced Guest Services Associate to be responsible for all guest relations and who are interested in joining our dedicated team at our Allentown Terrace campus.
Shift: Every other weekend 9:30am-2:30pm.
7 Paid Holidays per year
20 days Paid Annual Leave per calendar year after date of hire
Service Award & Recognition Gift Cards
**Benefit days are available for employees with a regular status of greater than 32 hours per week.
Skills crucial to success in this role: Answers and directs incoming calls promptly in a friendly, courteous voice; takes messages; receives requests for printed material. Greet visitors in a pleasant and courteous manner; requests that visitors sign the guest book; directs them to the proper person or department. Answers basic questions and provides general information. Completes phone checks on selected residents as scheduled and performs wellness checks as needed. Responds to phone calls and inquiries from prospective residents. Makes record of marketing inquiries and files report with marketing for follow up. Provides tours upon request or as scheduled. Answers questions regarding Terrace program, apartment amenities and contracts. Makes follow up telephone calls as assigned and schedules tours or interviews with the manager as indicated. Refers telephone messages and requests for assistance to staff as necessary Aids Community Life with setting up simple weekend activities such as starting movies, etc. Performs clerical duties, i.e. collates and assembles printed material and admission agreements, collates pieces of marketing packet, makes copies of printed material as requested, identifies individuals not previously on the mailing list and adds new names to the list, and enters data into the computer system. Coordinates specific work tasks with other personnel within the department as well as with other units and departments in order to ensure the smooth and efficient flow of information. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed. Responds to inquiries relating to his/her particular area or to requests from residents, staff personnel, etc., within given time frames. Insures an atmosphere which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment. Responsible to provide hospitality service in assigned dining room and any other guest service areas during specific meal service times. assist guest with menu selections, wait on guests at assigned meal times. Responsible to pre-stage dining areas, set tables, per required meal standards; prepare hot and cold beverages, assist with hot and cold food assembly (Ex. Sandwich and salad assembly), Maintain clean and sanitary work environment including: busing and clearing of tables, reset tables as needed, while maintain dining hospitality standards. Assist with guest off premises request(take-out) per dining delivery policy. Wash, sanitize and put away dishware for re-use. Ensures an atmosphere which allows for the privacy, dignity, and well-being of all guests in a safe, secure environment. Set-up assigned dining areas, per meal service standards, serve in allotted timeframe for each meal, and maintain sanitation standards throughout each meal service.
Must Have's: High school diploma or equivalent Moderate reading, writing, mathematical, interpersonal relation and communication skills; Have professional mannerisms and a pleasant telephone voice. Must type a minimum of 40 WPM and have demonstrated computer software knowledge. Two (2) years of previous experience as receptionist normally required.
Phoebe Ministries serves thousands of long term care, personal care, and independent living residents in Pennsylvania.
Phoebe offers a very competitive starting rate of pay combined with an excellent work environment. Choose Phoebe Ministries and our tradition of excellence today!
Successful candidates are those who can thrive in a positive and respectful Customer Driven Culture and exemplify the organization’s Faith in Action Mission, Vision and Values. Phoebe is an equal opportunity employer.
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