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Customer Service Specialists - Dallas, 75247 - $16.00/hour

CornerStone Staffing

CornerStone Staffing

Dallas, Texas, US.

FULL TIME

Category

Office and Administrative Support Occupations

Published on 2022-02-22 19:31

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CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.

****COVID VACCINE CARD REQ****

Title: (3) Customer Service Specialists

Pay: $16.00hr

Schedule: Monday - Friday | 8:00am - 5pm

**** Temp to Hire****

SUMMARY/PURPOSE OF POSITION

You will work within Child Care Assistance a program that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding services.

Responsibilities

Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

Provides client service through education and offers solutions.

Interprets and communicates federal and state policies and procedures to clients in an understandable manner.

Educates new clients entering the program.

Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.

Performs other duties as assigned and will provide back up support to other specialists

Assists with special projects and performs other duties as assigned.

Education and Experience

High School Diploma or equivalent; associate s or bachelor s degree preferred; Child Development experience a plus

One or more years in a customer service environment required

Demonstrates excellent customer service skills

Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere

Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required

Work in a team environment and be a team player

Possesses efficient organizational and time management skills

Ability to problem solve utilizing available resources

Application Process Includes:

  • Drug testing

  • Background check

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