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CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.
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Title: (3) Customer Service Specialists
Schedule: Monday - Friday | 8:00am - 5pm
**** Temp to Hire****
SUMMARY/PURPOSE OF POSITION
You will work within Child Care Assistance a program that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding services.
Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
Provides client service through education and offers solutions.
Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
Educates new clients entering the program.
Offers solutions for other related issues clients might be facing example; if they are not eligible, offer alternatives that they may be able explore.
Performs other duties as assigned and will provide back up support to other specialists
Assists with special projects and performs other duties as assigned.
Education and Experience
High School Diploma or equivalent; associate s or bachelor s degree preferred; Child Development experience a plus
One or more years in a customer service environment required
Demonstrates excellent customer service skills
Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
Strong computer skills proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
Work in a team environment and be a team player
Possesses efficient organizational and time management skills
Ability to problem solve utilizing available resources
Application Process Includes: