Department: Lee Community Healthcare - Cape Coral
Shift: Shift 1
Location: LEE Health
Work Type: Full Time
7:00:00 AM to 7:00:00 PM
Come join Lee Health as a Customer Service Rep and help us with our mission to provide the best healthcare experience to our patients. This position is located in North Fort Myers and has variable hours from 7am-7pm. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.
Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department
Degree/Diploma Obtained Program of Study Required/
Preferred and/or High School Diploma or EquivalentRequired
Minimum Years Required Area of Experience Required/
Preferred and/or Less than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
Preferred and/or Not Required
Basic Life Support (BLS) may be required at some locations within 90 days of hire.