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Customer Service Representative-Lee Community Healthcare-Cape Coral

Lee Health

Lee Health

Fort Myers, Florida, US.



Office and Administrative Support Occupations

Published on 2021-10-28 00:31


Department: Lee Community Healthcare - Cape Coral


Shift: Shift 1


Workdays/Nights: Variable

Location: LEE Health


Work Type: Full Time


7:00:00 AM to 7:00:00 PM

Job Summary

Come join Lee Health as a Customer Service Rep and help us with our mission to provide the best healthcare experience to our patients. This position is located in North Fort Myers and has variable hours from 7am-7pm. The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.

Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department

Educational Requirements

Degree/Diploma Obtained Program of Study Required/
and/or High School Diploma or EquivalentRequired

Experience Requirements

Minimum Years Required Area of Experience Required/
and/or Less than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred

Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses Required/
and/or Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers

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