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Customer Service Rep - Hiring Immediately!

CornerStone Staffing

CornerStone Staffing

Carrollton, Texas, US.

FULL TIME

Category

Office and Administrative Support Occupations

Published on 2022-02-23 18:29

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CornerStone Staffing has partnered with a customer that is a major pharmaceutical company in the DFW area.

CornerStone Staffing is currently recruiting for the following position:

Job Title: Logistics Customer Service Rep

Location: Carrollton, TX

Pay: $17/hr

Schedule: Mon - Fri 10am-7pm

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Responsible for initiating a monthly service call to a of low-volume accounts

  • Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.

  • Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.

  • Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.

  • Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.

  • Processes all phone, fax, mail, e-mail and verbal orders from customers.

  • Responsible for providing customers with accurate answers to questions and complaints regarding products and services

  • Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.

  • Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.

  • Communicates with all departments within the Distribution Center as well as field sales associates.

  • Serves as liaison between customers and field sales associates.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Must have strong customer service and interpersonal skills

  • Must have good decision marking and analytical skills

  • Strong communication skills both orally and in writing

  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

  • Strong organizational skills; attention to detail

  • Basic knowledge of Microsoft Word, Excel and inventory management system

Application Process Includes:

  • Drug testing

  • Background check

  • Employment and Education verification

For immediate consideration, send your resume to richardson.resume@cornerstonestaffing.com

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