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Customer Service Agent

CornerStone Staffing

CornerStone Staffing

Haltom City, Texas, US.

FULL TIME

Category

Office and Administrative Support Occupations

Published on 2022-02-16 11:16

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Are you a problem solver? Great Call Center/Customer Service Skills?
CornerStone Staffing is looking for you!

Position: Customer Care Representative

Location : Haltom City, TX

Pay: $16/hr.

Duration: Temp to Perm Opportunity

Schedule:

  • Must be able to work as early as 8am and late as 6pm, Monday - Friday

  • Must be able to work rotating Saturdays (9am - 5pm)

Job Description:

  • Will serve customers of a premier water purification company by providing product and service information, recommending solutions and resolving product related problems through already developed troubleshooting methodologies.

  • A GREAT candidate may have: problem solving skills, troubleshooting or technical support experience, and can communicate at a high level.

  • This is POST-sale customer service. The goal is to help solve customer problems, help with returns, and retain the customer.

Job Duties:

  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction.

  • Answering inbound customer calls and e-mails relating to and not limited to the following: account questions, shipping inquiries and technical support for all products.

  • Responsible for being familiar with all products, how they work and the best way to assist in service resolution for any given customer situation.

  • Responsible for actively ensuring the retention of our customer base.

  • Explaining and selling the benefits of the replacement filter program.

  • Held accountable to achieving important customer service related metrics work percentage, average handle time, abandonment rate, enrollments, customer survey scores, etc.

  • Provide ongoing feedback for product improvement and job efficiencies.

  • Perform other duties as assigned by management.

Requirements:

  • High School Diploma or GED

  • 1 year minimum of customer service experience (Call Center experience required)

  • Able to work Saturdays

Benefits once Permanent:

  • Medical Insurance

  • Retirement Plan (401k)

  • Paid Time-Off

  • Opportunity to make monthly bonuses between $400-$800/month

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