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Customer Service Agent

CornerStone Staffing

CornerStone Staffing

Mesa, Arizona, US.



Office and Administrative Support Occupations

Published on 2022-03-18 12:15

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Are you looking for a WORK FROM HOME opportunity? Do you have great call center/customer service skills? APPLY NOW!

Job Title: Customer Service Representative

Start Date: Monday 05/23/2022

Pay: $16.00/hourly

Schedule Availability: **PACIFIC TIME ZONE** Monday Friday 4:30am 7:00pm | Occasional OT on Saturday - availability: 4:30am 7:00pm

Location: AZ/TX/NC Residents only - WFH/Remote | *Quiet, dedicated workspace required & ability to directly connect to modem/router at home (no wifi) - STABLE CONNECTION*

Primary Purpose:

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.

Essential Duties and Responsibilities:

  • Deliver timely, accurate customer service ensuring the highest level of satisfaction

  • Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries

  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries

  • Work on Claim Packets when phone lines are slow

  • Update records and note system as required

  • Able to meet and maintain availability standards, schedule adherence and attendance guidelines

  • Ability to work in fast paced environment

  • Flexibility in work hours and in changing environments

  • May assist answering questions in the help desk

  • May cross train to assist with borrower follow ups

Minimum Skills and Competencies:

  • Dedicated, quiet workspace

  • Stable high speed internet connection - directly connect equipment to modem/router

  • High school diploma or general education degree (GED)

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Desired Skills:

  • Bilingual skills, both written and verbal, highly desirable

  • Mortgage Lending Call Center specific experience

  • 2+ years of experience in a Call Center

Once hired on permanently benefits include ( after 90days with proven productivity and attendance ) :

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays & Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development Opportunities

Please read requirements carefully as we are prioritizing those that meet the requirements.

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