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Change Lead III, Enterprise Change



Columbia, Illinois, US.



Life, Physical, and Social Science Occupations

Published on 2022-03-22 17:14

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.US Remote Work Eligible

At Edward Jones, the Human Resources division utilizes people expertise to proactively drive high-impact solutions that deliver firm results. Cultivating a highly talented and inclusive workforce, you’ll guide an exceptional associate experience, enabling them to do their best work.
Here, you’ll enable continued firm growth through professional and leadership development, workforce and succession planning, inclusion & diversity, and talent acquisition and engagement. By driving these human resources solutions, your work will serve both firm and associates’ best interests and support Edward Jones being recognized as a Best Place to Work.

The Change Lead III is responsible for consistently implementing the firm's change process on programs/projects that support the firm's strategies to improve business outcomes and the experience of those leading and receiving change.

  • Lead the application of the change management process and tools throughout the program/project lifecycle. This includes creating the project's change plan to address collective impacts, ensure stakeholder input and involvement, and reflect prioritized firm change themes, messaging, and integrated plans.
  • Partner with the project leader to document the project goals, benefits, structure, and governance that will support holistic monitoring, controlling, and reporting program status and progress towards outcomes.
  • Identify measures of successful adoption, utilization, proficiency, and change risk mitigation in consultation with sponsor, business leader(s), and project leader.
  • Identify and assess risks, issues, and opportunities with impacts for stakeholders related to other changes underway.
  • In partnership with project management, manage project change management critical path, dependencies, major milestones, and risks and issues with appropriate escalation.
  • Recommend potential improvements in Change Management practices and process within the firm.
  • Effectively execute stakeholder management and communication throughout the life of a program.
  • Synthesize and provide reporting on project change risk, stakeholder impacts and measures of success
  • Purposefully participate in the broader change management community, including facilitating and leading.
  • Assist in the on-boarding, development, and coaching of new members of the divisional change team.
  • Serve as liaison for the division to the Firm Change Team.

Qualifications Required in the Job:

  • A bachelor's degree is required or relevant experience.
  • 3-5 years of change management or related experience is required.
  • Experience creating, monitoring, and interpreting stakeholder change readiness and adoption metrics through the entire project lifecycle preferred.
  • Prosci and/or CCMP Certification is required within 1 year.
  • Excellent written and verbal communication skills are required.

Problem Solving:

  • Possess exceptional knowledge of the firm's business, infrastructure, and stakeholders to anticipate and mitigate program change risks
  • Identify and maximize opportunities to integrate and align stakeholder change across concurrent initiatives.
  • Review and resolve change management problems across projects and provide recommendations.
  • Assist project Sponsor, Business Lead(s), & project leaders in solving problems related to the program/project change efforts.

Decision Making:

  • Identify change management decisions for the project including offering choices, solutions, and trade-offs.
  • Consider risks and impacts to the firm and to stakeholders as part of the decision making process.
  • Provide oversight of project change leaders' decisions that impact the overall change effort.
  • Collaborate with and escalate to leaders when appropriate.

Span of Influence:

  • Advise and coach the Sponsor (executive level), Steering Committee, senior business leaders, Project Leader and integration groups on change leadership and change management.
  • Build commitment and alignment by connecting firm strategy and business needs to the outcome(s) of the program.
  • Drive change by articulating program benefits and value.
  • FORTUNE 2020 – Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For® list.
    • From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
  • Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
  • 2020 Corporate Equality Index – Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
  • Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list – the highest ranking among the financial-services industry!
  • Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
    • The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firm’s 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $75962 - $129341
Category: Headquarters

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