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ASSOCIATE CONSULTANT

Us Staffing Adj  Inc

Us Staffing Adj Inc

null, Georgia, US.

FULL TIME

Category

Business and Financial Operations Occupations

Published on 2022-06-28 05:22

Job title: ASSOCIATE CONSULTANT

Company: HCL Technologies

Job description : Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

7-12 Years

Skill (Primary)

Technical Skills-SKU – MS-Dot Net Core

Qualification

B-Tech

Expected Date of Closure

13-May-2022

Employee Group

Business Line FT

Job Description (Posting).

Filenet Developer (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Expected salary :

Location : Georgia

Job date : Fri, 27 May 2022 04:57:49 GMT

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