Product Support Representative - Pharmacy

null, Pennsylvania, us
Company: Change Healthcare
Category: Computer and Mathematical Occupations
Published on 2021-07-30 10:04:08

Overview Of Position

This position is responsible for answering calls and pulling new cases entered by our customers. The person will use our knowledge base articles and available resources to troubleshoot new issues with our software. In addition to providing outstanding support to our customers, you will be working with a wide range of software and software development professionals including developers, database administrators, quality assurance staff, product specialists and all levels of management.

What will be my duties and responsibilities in this job?

  • Answer calls and emails from Change customers (mostly pharmacy technicians, pharmacists, and pharmacy help desks)

  • Investigate, troubleshoot, and resolve application and usage issues affecting customers’ use of Change products and services

  • Escalate issues when necessary

  • Share and document knowledge

  • Assist in cross-training staff in areas of specialization

  • Other tasks may be assigned as needed


  • What are the requirements needed for this position?

  • 1+ years in a Pharmacy Technician role
  • Experience with troubleshooting software system issues
  • Knowledge of customer service principles
  • Ability to triage and prioritize incoming requests

  • What other skills/experience would be helpful to have?

  • Pharmacy Technician certification
  • Familiarity with EPS(Enterprise Pharmacy System)
  • Basic knowledge of Unix/SQL very helpful
  • Knowledge of hardware and network configurations
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement

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