Boston, Massachusetts, us
Company: Tavistock Restaurant Collection
Category: Food Preparation and Serving Related Occupations
Published on 2021-06-17 13:30:01


The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.


Essential Functions Statement(s)

  • Maintain proper grooming and uniform standards
  • Greet guests with a genuine welcome while making a fantastic first impression
  • Deliver genuine hospitality to and establish emotional connections with our guests
  • Contribute to the overall teamwork and success of the restaurant
  • Communicate effectively with guests and team members
  • Assist guests to their tables while engaging in polite conversation and delivering a great experience
  • Answer the telephones and take requests for reservations accurately
  • Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
  • Update table availability and manage dining room effectively using the table management system
  • Handle guest complaints professionally and alert a manager immediately
  • Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
  • Follow up with guests about their meal and dining experience to ensure great guest satisfaction
  • Maintain high level of cleanliness and sanitation
  • Demonstrate professional and gracious demeanor at all times
  • Perform all opening, running, and closing duties accurately
  • Perform any job function requested by the management team

    Competency Statement(s)

  • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
  • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
  • Communication – Listens to others and communicates in an effective manner
  • Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
  • Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
  • Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
  • Problem Solving – Resolves difficult or complicated challenges
  • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
  • Requirements


    Education: High School; able to communicate (speak, read, and write) in English

    Experience: Previous hospitality experience is preferred

    Computer Skills: N/A

    Certificates & Licenses: N/A

    Other Requirements: N/A

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