Guest Experience Lead (GEL)/Hospitality Ambassador (HA)

New York, New York, us
Company: McDonald's
Category: Personal Care and Service Occupations
Published on 2021-06-16 10:15:51

This posting is for a role with an independent McDonald’s franchisee.

We are hiring motivated part-time Guest Experience Leaders!

Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community.

Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.

Start a feel-good moment and start your application today!

Responsibilities:

The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

  • Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
  • Expertly handle guest concerns and know when it is appropriate to bring an issue to management
  • Assisting guests with the self-order kiosks and troubleshooting common issues
  • Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
  • Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
  • Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
  • Identifying potential areas of improvement and sharing these opportunities with management
  • Additional Info:

    YOU MAY CHOOSE TO INCLUDE ADDITIONAL PERTINENT INFORMATION ABOUT YOUR ORGANIZATION, SPECIFIC RESTAURANT, OR ROLE HERE (e.g., YOUR COMPANY BENEFITS, PAY RATE OR RANGE, EEO STATEMENT). NOTE THAT SOME JURISDICTIONS MAY HAVE SPECIFIC REQUIREMENTS.

    This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

    This job posting contains some general information about what it is like to work in this restaurant, but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job. 

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