Financial Systems, Lawson Manager (Remote)

Philadelphia, Pennsylvania, us
Company: NFP
Category: Business and Financial Operations Occupations
Published on 2021-06-17 13:30:56

We are seeking a seasoned Lawson professional to join NFP’s Lawson functional team. This individual will manage the team’s helpdesk processes for Lawson inquiries & issues and assist with ticket monitoring, research & resolution. They will also manage team leads for Lawson as well as Avid & Concur (platforms that generate general expense invoices & employee T&E reimbursements that interface into Lawson AP for payment). They will be working in a fast-paced team environment and will need to effectively multi-task and prioritize based on issue volume, importance and urgency. They will interact with all levels of our organization and must possess exceptional interpersonal and communication skills. NFP will gladly consider applicants across the US to work remotely in this role.

RESPONSIBILITIES:

  • Manage Lawson support lead & Avid/Concur lead
  • Own Lawson GL, AM, AP, CB, AR, & BL modules
  • Lawson configuration
  • Lawson query & upload template development
  • Lawson training efforts
  • Create or modify documentation for supported applications
  • Escalate issues to Infor Support
  • Patch assessment & testing
  • Lead upgrade efforts
  • SME on all projects & integrated apps discussions that include Lawson
  • Work with integrated teams to review and identify the best solution to avoid or minimize downstream impacts
  • Develop recommendations to improve processes both internally and customer-facing
  • Effectively communicate (written & oral) with all customers at all levels of the organization
  • REQUIREMENTS:

  • 5 years supporting Lawson’s financial applications
  • 3 years of management experience
  • Helpdesk experience preferred
  • Excellent customer service and communication skills
  • Self-motivated with a willingness to learn and take on new responsibilities
  • Sound understanding of accounting & financial reporting
  • Concur, Avid & Cognos experience preferred
  • Strong work ethic with attention to detail and follow-up
  • Who We Are

    We’re NFP, a four-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, and 2020. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com/

    What We Offer

    NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

    NFP and You... Better. Together.

    NFP is an inclusive Equal Employment Opportunity employer.

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