Renewal by Andersen in Northborough, MA is hiring a field technician for our service division.
Provide superior field support on RbA products by performing service OR doing technical measures prior to installation.
Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken.
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
Keeps service area neat and organizaed; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's
Accurately measure dimensions and determine installation processes for windows and doors
Provide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
Completes and submits required paperwork that is neat, accurate, throrough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfactionQualifications