E-Commerce Ops Specialist

Stafford, Texas, us
Company: SiteOne Landscape Supply
Category: Business and Financial Operations Occupations
Published on 2021-07-30 10:04:08

Job Description

Company Overview

Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. 

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun!

Position Overview

The E-Commerce Operations Specialist will work with our branches in the area supporting their e-commerce business. Responsibilites include:

  • Work with all the branches in the area to make sure we are hitting our customer SLAs (Service Level Agreements) for all online orders. BOPIS, delivery, and parcel.
  • Promote SiteOne.com sign up and E-Commerce order fulfillment through visits to branches, tabletop demos, ride-alongs with outside sales reps, etc.
  • Provide feedback to the E-Commerce development team on future site or process enhancements.
  • Test and refine future fulfillment options like contactless curbside pickup, dedicated parking spots and signage.
  • Some fulfillment responsibilities at home branch.

  • Skills We Are Seeking

  • Ability to work independently and as a team in a fast paced and high-volume work environment.
  • Must be self-motivated and operate with a sense of urgency to meet tasks deadlines.
  • Must be detail-oriented, highly organized and able to multi-task.
  • Must be customer service oriented and strive to provide the highest level of customer satisfaction.
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