Customer Relations Representative

Chicago, Illinois, us
Company: Coyote
Category: Office and Administrative Support Occupations
Published on 2021-07-31 22:04:05

Wake up each day knowing that you are a part of something special. Something real. Something bold.

Are you looking for a place where you will have a role in shaping an industry?

Then it’s time for you to apply to join the pack.

As a Customer Relations Representative at Coyote, you will focus on the customer service aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. As you start your operations career with Coyote, you will work as a team to effectively operate a portfolio of accounts through constant communication with customer contacts. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues. Additional business is generated through proper execution of commitments and prompt solutions to a variety of customer's shipping concerns, all while upholding Coyote’s No Excuses commitment to service. 

Daily Tasks & Responsibilities

  • Develop strong relationships with all customer contacts and facilities
  • Manage daily shipments and take responsibility for ensuring that shipments are serviced properly
  • Coordinate and schedule all customer shipments
  • Identify and communicate potential problems to the appropriate parties and provide solutions
  • Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
  • Document and follow existing standard operating processes
  • Essential Skills, Characteristics & Experience

  • Entry-level position
  • Strong work ethic
  • Ability to multi-task and prioritize at a high level
  • Effective communication 
  • Confident decision-making skills
  • Strong ability to develop relationships
  • Work well independently and as part of a team
  • Customer service or operations experience preferred
  • Bachelor’s degree desired
  • Why Coyote?

  • Onsite training and ongoing career development.
  • Competitive pay.
  • Comprehensive benefits package.
  • Internal advancement opportunities for high performers.
  • Global opportunities.
  • Casual dress & many perks.
  • Diverse and Inclusive environment.
  • Opportunities to impact the world around you through our 360 sustainability initiatives.
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