To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Closing Manager: What I Do, How I Do It, and Why I do it
As a Closing Manager, this is what I do:
Grocery Department Operations – I assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.
Replenishment & Inventory Procedures –I assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.
Merchandising & Sales Floor Standards – I assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.
Fresh Food Preparation & Production – I direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
Front End Operations – I assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.
Risk Management/Avoidance –I monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store.
Adaptability – I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition.
Coaching/Mentoring – I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risk and learn from their mistakes.
Conflict Resolution – I facilitate the resolution of conflict between others under my supervision. I seek to understand others’ viewpoints and effectively balance the competing priorities of different parties. I gain agreement between myself, others, and third parties.
Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.
Providing Direction – I set clearly defined direction and establish clear priorities. I ensure roles within the team are clear and that individuals know what is expected of them. I clearly assign responsibilities for tasks and decisions.
Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Closing Manager, this is how I do it:
Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people’s perspectives.
Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Modeling Cultural Values – I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.
Professionalism – I hold myself accountable by demonstrating a “no excuses” approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
Showing Drive & Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly.
As a Closing Manager, this is why I do it:
Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting Others/Citizenship – I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps’ Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers’ expectations in an effort to support the Harps’ Mission Statement – “Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.”