Call Center Operations - Call Center Operator

Chicago, Illinois, us
Company: ACCESS
Category: Sales and Related Occupations
Published on 2021-06-22 22:21:30

Call Center Operations - Call Center Operator

3450 S Archer Ave, Chicago, IL 60608, USA Req #225 Tuesday, May 18, 2021

Extensive Contact/Call Center EPIC Training Provided


You will have the opportunity to work in a high volume call center and join a team that values hard work and dedication. 


Apply today and you will receive a call back for an interview within 48 hours.

POSITION SUMMARY

Contact Center Representatives are responsible for answering incoming calls from patients regarding scheduling of appointments, rescheduling appointments, answering customer questions, handling complaints, troubleshooting potential customer issues, and providing basic information.

The critical functions you will perform in this role

  • Answer calls in an efficient, courteous, and prompt manner
  • Pre-register new patients into the EPIC EMR system.
  • Schedule patient appointments using the EPIC EMR system.
  • Provide excellent service to our patients
  • What You Need

  • High school diploma or equivalent
  • Experience in customer service
  • Bilingual (English and Spanish) preferred
  • Who We Are

    ACCESS has been at the forefront of expanding access to affordable, comprehensive healthcare for nearly 30 years. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model.


    We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

    Who We Are

    ACCESS is at the forefront of expanding access to affordable, comprehensive healthcare. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model. To continue successfully down this path, we search for candidates who share our values and goals. 

    We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

    Jobs you might also be interested in