CRM (Salesforce) Director of Technology

New Britain, Connecticut, us
Company: DEWALT
Category: Management Occupations
Published on 2021-07-29 22:03:39

Job Description

CRM (Salesforce) Director of Technology - REMOTE 


Come Make the World With Us


It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You’ll Do
As a CRM Director of Technology, you’ll be part of our IT team located remotely.
You’ll get to:

  • This role will have the primary responsibility of developing the vision, goals, strategies, and tactics to drive step-change adoption of and engagement with new CRM solutions to deliver long-term value.
  • Work with cross-functional teams to manage and deliver CRM solutions on time, as well as champion the best possible user experience for the users.
  • Provide technical services and assistance in implementing CRM components and the integration with other Enterprise systems
  • Partner with business and IT leaders throughout the organization to assist them on their CRM journey and business growth.
  • Partner with IT solution delivery and outside vendors to deliver services, technology and platforms to the business.
  • Review new technologies and trends to keep the company at the forefront of developments in digital platforms.
  • Strong understanding of technical constraints and specifications for designing mobile enabled experiences
  • Strong functional expertise in Salesforce.com platform is needed. Hands on experience is a huge plus
  • Strong project management and excellent communication skills.
  • Critical thinking skills to analyze requirements and propose system and process based solutions.
  • Ability to articulate technical concepts to non-technical levels of the organization is a must.
  • Ability to meet aggressive deadlines for multiple projects in a fast-paced environment
  • Agile delivery experience and experience with leading Agile transformations is a huge plus.
  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Communicates and translates vision/strategy to staff.
  • Responsible for executing on functional and business goals for the group.
  • Addresses problems across functional areas of the business.
  • Influences individuals within and outside the IT department.
  • Responsible for meeting budgetary goals and objectives.
  • Prepares and presents reports to all levels of leadership and staff.
  • Who You Are
    You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:
  • 13+ years of relevant experience or equivalent combination of education and work experience.
  • 3-6 years experience working with the Salesforce platform preferred
  • 6-9 years leadership experience
  • Undergraduate degree and 13+ years relevant experience, or Graduate degree and 10-12 years relevant experience.
  • What You’ll Receive
    You’ll receive a competitive salary and a great benefits plan:
  • Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
  • Discounts on Stanley Black & Decker tools and other partner programs.

  • How you'll feel:
    We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
  • Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
  • Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
  • Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
  • Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.


  • What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We’re visionaries. Industry 4.0 innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!


    #LI-AH1

    All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

    Jobs you might also be interested in