Assistant Manager

Redwood City, California, us
Company: Cinemark
Category: Personal Care and Service Occupations
Published on 2021-06-17 13:31:14

A Day in the Life of

an Assistant Manager

The essential duties and responsibilities of an Assistant Manager include, but are not limited to, the following:

  • Follows the direction of the General Manager

  • Supports General Manager’s decisions in communication with the staff

  • Responsible for working in all departments and all theatre job functions

  • Trains and coaches Team Members in their specific job functions

  • Assists in the preparation of administrative and special reports for the General Manager

  • Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition

  • Reports the need for building, property, and equipment repairs to General Manager

  • Ensures that theatre Team Members follow the dress code

  • Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service

  • Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistently

  • Reports all Employee relations issues to the General Manager and/or Restaurant General Manager (In the absence of the GM/RGM, management should report Employee relations issues to www.convercent.com)

  • All management members must follow the Employee Relations Reporting Protocol

  • All management members are held at a high work ethic standard and code of conduct

  • Leads or attends a mandatory Shift Huddle (team discussion) at the start of or during a shift

  • Conducts Wellness Checks on theatre Team Members on a daily basis

  • Performs the functions of Chief Clean and Safety Monitor during a shift, if assigned

  • Consistently identifies and sanitizes high contact areas within and around the theatre

  • Consistently ensures and promotes adherence of proper social distancing guidelines

  • Properly utilizes Personal Protective Equipment while completing position-specific tasks

  • Adapts to the frequency and scope of required cleaning tasks

  • Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)

  • Performs other work-related duties as assigned

  • What You Will Need to Have:

  • Must be at least 18 years of age

  • High School or G.E.D. graduate preferred

  • Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program

  • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required

  • Management members who work with alcohol are required to complete a Safe Alcohol Service training program

  • Availability to work flexible hours which include evenings, weekends, and holidays

  • Requires regular and consistent attendance

  • Has an energetic and friendly attitude during each shift

  • Provides excellent Guest service

  • Accurate cash handling and basic math skills

  • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English

  • Ability to work in a team environment and independently

  • Ability to take and follow direction

  • Responds with a sense of urgency

  • Excellent time management, organizational skills, and attention to detail

  • Ability to train and lead others

  • Must be able to resolve conflict

  • What Physical and Environmental Requirement You Will Need to Have:

  • Frequent bending, kneeling, and lifting up to 50 lbs.

  • Frequent standing, walking, and reaching

  • Ability to carry, push, and pull objects

  • Noise level may be moderate to high at times

  • Be able to work in a standing position for extended periods of time

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