The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. The Account Manager is responsible for day-to-day execution of programs for a marquee client in the consumer financial category, and is the direct liaison between the internal departments and the client. The Account Manager also supports the organization’s strategic, tactical and support functions (creative, production, media, technology, and analytics) to achieve the client and company objectives.
Serve as the primary conduit between the client and Merkle business/support teams
Manage multiple project timelines and resources across digital media and other performance marketing channels
Provide leadership to the internal Merkle team on behalf of the client
Accountable for setting internal communication plans/methodology
Contribute to marketing strategies, testing, and execution of client programs
Drive creative development and delivery management for omni channel campaigns including: creative briefs, developing and reviewing creative versions, collaborating on the development of test and learn plans
Coordinate internal and external client meetings; responsible for daily communication with key client contacts
Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals.
Serve as first line point of contact for error resolution
Produce and interpret project and financial reports, billing, and invoicing for internal and external reference
Ensure on time, on strategy, accurate program execution
Effectively lead and motivate internal team to produce best in class work
Foster a collaborative and high-achieving internal dynamic team
Bachelor's degree required.
5-7 years+ in client services/account management for a digital performance marketing agency or a combination of agency and relevant client-side work.
Creative management experience is mandatory; direct mail knowledge will be highly considered.
Financials Services experience preferred
Experience collaborating with remote team members
Strong project management, interpersonal, and negotiation skills
Analytically minded, specifically comfortable with data, response metrics and trends
Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
Ability to multi-task and work well in a fast-changing environment