Account Manager

New York, New York, us
Company: Merkle
Category: Management Occupations
Published on 2021-06-17 13:30:01

Job Description

The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. The Account Manager is responsible for day-to-day execution of programs for a marquee client in the consumer financial category, and is the direct liaison between the internal departments and the client. The Account Manager also supports the organization’s strategic, tactical and support functions (creative, production, media, technology, and analytics) to achieve the client and company objectives.

Key Responsibilities

  • Serve as the primary conduit between the client and Merkle business/support teams
  • Manage multiple project timelines and resources across digital media and other performance marketing channels
  • Provide leadership to the internal Merkle team on behalf of the client
  • Accountable for setting internal communication plans/methodology
  • Contribute to marketing strategies, testing, and execution of client programs
  • Drive creative development and delivery management for omni channel campaigns including: creative briefs, developing and reviewing creative versions, collaborating on the development of test and learn plans 
  • Coordinate internal and external client meetings; responsible for daily communication with key client contacts
  • Ensure timeliness and quality of client deliverables to include campaign counts, reports, change requests and proposals.
  • Serve as first line point of contact for error resolution
  • Produce and interpret project and financial reports, billing, and invoicing for internal and external reference
  • Ensure on time, on strategy, accurate program execution
  • Effectively lead and motivate internal team to produce best in class work
  • Foster a collaborative and high-achieving internal dynamic team
  • Qualifications

  • Bachelor's degree required.
  • 5-7 years+ in client services/account management for a digital performance marketing agency or a combination of agency and relevant client-side work.
  • Creative management experience is mandatory; direct mail knowledge will be highly considered.
  • Financials Services experience preferred
  • Experience collaborating with remote team members
  • Strong project management, interpersonal, and negotiation skills
  • Analytically minded, specifically comfortable with data, response metrics and trends
  • Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
  • Ability to multi-task and work well in a fast-changing environment
  • Willingness to travel overnight when needed
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